Preston Motor Park-Volvo of Preston

Customer Reviews about Preston Motor Park-Volvo of Preston:

• ★ ★ ★ ★ ☆
  Where to begin....went into branch and agreed to PX my car for one they had within the business elsewhere and was shown pictures and was told car would be in top tip condition. whilst there we got the settlement figure for my car and got the fiance stuff sorted etc...all good.
  2 days before i was due to collect the car, i got a phone call that i told them the wrong settlement figure and owe them £200. I told them to leave in which i got a phone call back to say they made a mistake but dont worry they will work the numbers. Was pretty much hounded to be there 1st thing Saturday to collect, upon arriving i was made to wait nearly 2 hours whilst the sales guy chased another sale ( i should have walked off). The car was not ready as wheels was scuffed and bonnet chipped. Was told to bring it back in during week to get sorted. The bonnet and 2 wheels never got done but not going chase for that.
  Now this is where the fun begins..... a week or so after changing cars, i received a speeding fine from my old car doing 76mph in a 50mph average speed camera zone (THIS CERTAINLY GIVE YOU A INSIGHT TO HOW THE CARS ARE TREAT BEFORE GOING ON THE FORECOURT). This was pretty much laughed of at the dealership.
  The car went into garage for some warranty work on the exhaust. Got told they will do the work but drop it off the following Monday as that is when the part will be in. Dropped it off on the Sunday due to work commitments. By Wednesday i have not heard anything & after a couple of phone calls with promises to ring me back which never happened i decided to call in. My car had not moved and was forgotten about even though they had arranged the date to return to do the work. Was no apology and was told to leave with them. I declined and took it to Abarth wigan who did the warranty work and found a couple of niggles which should have been spotted from the service by Preston motor park.
  A couple of weeks later the paint had peeled of the front bumper, went into the dealership and they agreed it needed go back to the body shop. Manager told me to forward details so they could arrange a courtesy car the following week. 6 weeks later after ignored emails, promised phone calls back, phone put down on me and having to deal with the most rude & aggressive receptionist i finally managed to escalate this with the general manager who was really good and promised to get things sorted.
  A couple of weeks past so contacted the general manager who was surprised to hear from me as he was under the impression somebody had contacted me to arrange getting the car fixed. Quick phone call back, all sorted drop car off next Wednesday pick up latest on the Monday. Monday came, rang them up at 5 pm to be told car will not be ready until Thursday ( this was not communicated and i had to chase yet again). Went in Thursday at 4.30 car was there but nobody called to let me know. Cant complain about the work as looks good but not happy about the state it come back in. Absolutely dirty inside with foot prints in the passenger foot well, 70 miles driven, 1/3 of tank of petrol used and a phone hook up to Bluetooth. I cant prove it but i suspect my car was taken for a little joy ride. Either way the car should not have been returned to me like that. I did not bother showing the manager as when i expressed to him the lack of communication throughout the 9 weeks to get my front bumper resprayed he just shrugged.
  If it was not for me going to the general manager i highly doubt i would have got this sorted. There is zero customer service / after sales which this review just echos the previous ones.
  By terrybrown, June 04, 2017

About Preston Motor Park-Volvo of Preston in Ashton-On-Ribble

Motorparks Car Dealers - We Currently Have Great Deals On All Cars For Sale UK - Cheap Used Cars & Cheap New Cars - Second Hand Cars For Sale At Low Internet Prices